Takealot fails to deliver on more than one level

Takealot, Takealot, Takealot. What's going on with you guys?!

First of all, I placed an order for my husband's birthday gift along with some other things - ALL IN STOCK - on 27 May. I was advised that the delivery date would be on 15 JUNE, which does not make sense to me at all seeing as all the items were in stock.

I received an SMS yesterday that my parcel is out for delivery - yay! Much earlier than I expected. I tracked my order and it stated that the parcel had, indeed, left the courier facility. However, at 16:49 yesterday afternoon I received another SMS saying that my order has been delayed due to courier issues. HOW is this acceptable? And WHEN is the parcel actually going to arrive?

The SAME THING happened to my husband who ordered a certain component for our security gate motor. It was in stock and he paid over R900 for it. He also received the SMS that his parcel has been shipped, only to be notified later in the same day that not only can his parcel not be shipped, but the component he ordered is out of stock and Takealot "cannot locate" another of the same thing he ordered. HUH? Takealot promised that he will receive the R900+ in Takealot credit but for what? If this is the service that we are experiencing currently, how is it going to work with credit on a Takealot account (which he still hasn't received, by the way). That R900 can be used to buy groceries for us for literally two weeks!

Get your act together, Takealot. We are both very loyal customers and depend on your services since we live in such a small town. This is truly disappointing from your side.