TK
Terrence K

1 reviews | Active since Jan 2016

29 Aug 2016, 08:26

Takealot fails to deliver

<p>order number: ********** </p> <p>I have been with Kalahari.com and have moved with merger with Takealot.com. I have a long order list with Takealot and since ive been a client i have never been so disgusted with their service in the 3 years . i had 3 orders with them : ********** , ********** , ********** . Order ********** had 3 items including a flash disk, Womens Puma running shoes and a micro SD card. All this was orded for same day delivery and and all 3 items were processed yes indeed as available and available to me the same day. The delivery guy arrived with a small box and to my surprise i asked where are the shoes as they could definately not fit in in the box he gave me. I had credit of R268 and the remainded or outstanding was R600 of which i had to pay via COD and indeed i had the R600. The delivery guy said my oder was R600 and i asked how so where it seems items are missing. he asked what he should do and i told him that i wanted my complete oder as i had orded it. He left and i called takealot.com, the tell me the womens puma running shoes had been cancelled due to no stock being avaialable. I then them proceeded to give the consultant a piece of my mind as to how incompetant they are. She then continued to ask me if i still wanted the remainder of the items, i told her i wanted my order as i had place it. WHT WERE THE RUNNING SHOES CONFIRMED AND UPON NOTICE THAT NO STOCK WAS AVAILABLE WAS I NOT TOLD THIS AND WAS THEN SUPPOSEDLY HAD TO PAY FOR 3 ITEMS WHERE I ONLY GOT 2?</p> <p>I then continued to cancel all my pending orders. i am really disappointed in the company as a whole as my fiance needed the shoes as of Saturday morning and now out the blue im getting correspondence from Candice Hendricks telling me the order that was supposed to be in Friday is now ready for delivery as if nothing happened and mind you the order was for Friday and not saturday so i forfeit my same delivery charge? </p>

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Replies (1)
takealot.com
takealot.com's reply29 Aug 2016, 12:11
Official

Hello 1ndaboi,

It is with regret that we learn of your unpleasant experience with us. It was not our intention to disappoint you.

We sincerely apologise for any inconvenience caused.

Our complaints team has tried to reach you telephonically but with no success. In the meantime we are addressing your concerns and will engage the relevant team to investigate.

Regards

Takealot.com