Takealot fails again (and again)

Have been waiting for almost a month for delivery of almost R10k of goods. Order tracking on the App and online, shows it should have been delivered 2 days ago! Can't reach anyone at the call centre and no responses to emails! Here is a company ideally positioned at this time to shine and prove a customer value proposition but seem intent on blaming anything and everything for a complete inability to consider the customer or meet their needs.