TAKEALOT FAILING TO ATTEND TO MY CELL PHONE ISSUE

I ordered a Hisense Infinity E50 Lite 32GB Dual Sim- Charcoal at R1 899.00. Order number #***8 on 14 October 2021, Delivered 19 October 2021. On 30 March 2022 the above item could not start / on, I emailed takealot notifying of the problem with the cell phone, but up to this juncture I had no tangible response