Takealot failing deliveries in Soshanguve – order still missing after “Out for Delivery”

I placed an order for a battery on 16 March and was given a delivery date of 23 March before 17h00. To date, the item has still not been delivered.

I have made multiple calls and sent emails to follow up, but I keep getting the same response that the matter will be “escalated,” with no real resolution or feedback. I am being sent from one person to another with no clear answer on when I will actually receive my order.

What is frustrating is that when I order items to Midrand, deliveries are quick and efficient, often arriving within a day or two. However, when I place orders for delivery in Soshanguve, there are always delays or issues. This pattern makes it difficult not to feel like there is inconsistent service depending on the delivery area.

If delivery to certain areas is a challenge, this should be communicated upfront instead of promising timelines that are not met. At this point, even requesting a refund has become a struggle.

I would like clear communication on what is happening with my order and a firm resolution, whether that is immediate delivery or a processed refund without further delays.