1 reviews | Active since Nov 2013
Takealot failed to deliver on promised date
An order was placed on the Takealot website on Tuesday 24th November 2015 for a 32 inch JVC TV. Delivery was promised on Friday 27th November 2015. Upon following up on delivery of the item on Thursday 26th November, and several calls between Takealot, FedEx and Mr Delivery, no one could tell me where the item was. Jason and Alina from Mr Delivery both promised to get back to me and neither have phoned me back. Matilda from FedEx was very helpful and promised to follow up on the item and get back to me, which she did only to inform me that the item has not left the Mr Delivery warehouse as yet. On following up again on Monday 30th November with FedEx and Takealot, yet again no one seems to know what's going on and where the item is. Everyone you speak to promises to find out and get back to you, but no one ever calls you back. Takealot you have really changed my perception about the pathetic service that you offer and I definitely won't be shopping with you guys again. Just sad that through *********** people, the reputation of the company has to get ruined.
It's disappointing to hear that you did not receive the feedback and assistance that was promised to you by several of our employees. This is not the level of service we expect from our teams and we'll address this accordingly with the responsible parties involved. We're sorry for the poor experience you've had and for the difficulties in trying to get an update on the status of your order. We've assigned this mater to our complaints team to resolve. They'll liaise with the relevant departments to get insight into the delay and whereabouts of your parcel, after which they'll be in touch with feedback.
Once again we're sorry for messing you around with this order and we'd love to turn this experience around with you by getting it resolved ASAP. Please keep an eye out for out complaints team's call to assist with this matter.
Sincerely,
takealot.com
It's disappointing to hear that you did not receive the feedback and assistance that was promised to you by several of our employees. This is not the level of service we expect from our teams and we'll address this accordingly with the responsible parties involved. We're sorry for the poor experience you've had and for the difficulties in trying to get an update on the status of your order. We've assigned this mater to our complaints team to resolve. They'll liaise with the relevant departments to get insight into the delay and whereabouts of your parcel, after which they'll be in touch with feedback.
Once again we're sorry for messing you around with this order and we'd love to turn this experience around with you by getting it resolved ASAP. Please keep an eye out for out complaints team's call to assist with this matter.
Sincerely,
takealot.com