Takealot failed to deliver laptop

My friend needed a new laptop, so I recommended him to order on Takealot as he never ordered on Takealot before and I did many times in the past without any problems.

For the past 4 days the laptop was travelling up and down with the courier and they claimed nobody was at the delivery address to receive the laptop, though there was everyday.

I tried following up for my friend and got in touch with Dawn Petersen from Takealot. She promised to follow up and failed.

My friend drove all the way down to the depot to collect the laptop and they refuse to give him the laptop and said they will be sending it back to Takealot and they will credit him the amount to purchase again on Takealot.

Unfortunately I'm not going to tolerate this nonsense. It was my friend's first time to make a purchase on Takealot and it has been unfortunately the last. As for me, I made many purchases over the years on Takealot, and because of what happened, I won't be making any future purchases from Takealot.

How difficult is it for the delivery person to contact the person receiving the parcel telephonically if they have difficulty in delivering the package? I had it before where a Takealot parcel was being delivered to me, but nobody answered at the door and they would phone me on my cell phone to notify me that they are at the delivery address to deliver.

In this difficult times, everyone that is still employed should be thankful that they are employed and should do everything and walk that extra mile in keeping business coming in. Honestly, that this delivery person couldn't take pride in his work and use their common sense just to try and contact the person receiving the parcel. I think that delivery person needs to be disciplined for not going that extra mile.

Unacceptable!!!