Takealot fail!!!

On 16/11/2015 my order was scheduled for delivery before 5pm. I called at 3.43pm to check if the delivery would still take place as I finish work at 4.15pm & didn't want to wait if the delivery wasn't going to take place, however I was assured that the order would still be delivered. 17/11/2015, I received a SMS saying the order was rescheduled for delivery the same day before 3pm. At 3.29pm I called to check on the delivery status & was told that the order/parcel was sent to the incorrect hub/branch (Norwood instead of Edenvale). So they say, the order had already been rerouted to the correct hub/branch and would therefore only be delivered the following day before 3pm. 18/11/2015, again they failed to deliver the parcel. No information provided to indicate why the delivery has not taken place! 19/11/2015, I phoned twice. The 1st call they indicated that they need to investigate but would call me back & let me know - this was at 11.20am. At 3.11pm I called again as they failed to call me back.I don't understand why my order is being sent from hub to hub in JHB, surely once off delivery will mitigate the error(s)? Still no delivery and no explanation!!!