Takealot

This is unacceptable. I ordered a blood pressure monitor and a walker for my father he 77 years old on the 4th of July, both arrived on the Saturday. The walker, no problem. The blood pressure monitor arrived with no batteries, which should have been included. But the monitor itself worked. However I did return it as it wasn't complete as advertised and paid for. Now after a week of waiting for them to replace the blood pressure monitor. Which I actually need for my father as I am his caregiver, and to monitor his blood pressure. Now they tell me that they cannot replace the monitor, as the they don't have suitable replacement, ( but at the same time, advertise the exact same product their app ) and will credit my account. This is not what my preferred outcome was. I need a replacement not R164 credit, which would then force to re-order the exact same product, and now pay a further R70 for delivery. If I wanted to pay the extra R70, I would have just kept the monitor, and just gotten batteries for it, had it clearly stated that the batteries were not included. Yet on their app, they are advertising the exact same product a few different time's, and turn around and say they cannot replace my original order. That is not acceptable at all.