Takealot extremely poor service

I returned an item on takealot and they declined return and no communication was made to me. On the app it makes reference to email forwarded to me of which no one bothered to send. In top of that, the item that now I returned and takealot declined to refund me is with Takealot.

This is truely appauling business practices. Please return item or refund me my money. Refund mrrn fmgey zkrr