Takealot - extremely poor customer service and lack of compassion.

Woodland Gordonia khaki UK8 shoes purchased for amount of R 1 550.00 On 11 November 2023 i purchased a pair of Woodland Gordonia shoes through Takealot. Shoes where received and well constructed (Happy with purchase) On 10 November 2023 the rubber loops that the shoes lases go through broke/split and this clearly a defect on the product after only short period of wearing. On 11 November 2023 the product was sent back to Takealot due to the defective rubber shoe lases loop that broke/split. On 18 November 2023 email was sent to Takealot due to not receiving update or feedback on the item that was returned. On 18 November 2023 later that day email was received from Africa. S (Takealot) with the following message: ”Unfortunately your return has been declined due to specific criteria not being met in line with return policy. There is visible user damage to your item which voids the policy.”

Now firstly the pair of shoes is in a brand new condition and looks as if it was just bought.

Now to hide behind the "visible user damage" wording for a clearly defective rubber lase loop and then state its my faults is UNACCEPTABLE. Obviously this is an item design flaw.

I am highly dissatisfied with the item specifically for the price I paid for it.

Very important to note - I did not ask for a money refund on this item bought, I asked for an item replacement.

This is a matter that could easily have been resolved and kept a returning paying customer (Who has spent a lot of money over the past couple of years) happy that uses your platform constantly.

Think twice when purchasing this item as you will not only be disappointed in the item but more so the lack of customer service from Takealot.