TAKEALOT - EXTREMELY POOR CLIENT SERVICE AND COMMUNICATION

1] I ORDERED AND PAID FOR THREE BOOKS WRITTEN BY DIANA GABALDON JUST BEFORE XMAS 2018. 2] PROMISED DATE OF DELIVERY WAS 10 JANUARY 2019. 3] I INQUIRED ON 11 JANUARY 2019 WHY I HAVE NOT RECEIVED MY BOOKS . 4] ONLY THEN THEY INFORMED ME THAT TWO OF THE BOOKS NAMELY AN ECHO IN THE BONE and WRITTEN IN MY OWN HEART'S BLOOD WERE NOT AVAILABLE AND DELIVERY DATE FOR THE THIRD BOOK ONLY WILL NOW BE 16 JANUARY 2019. THE ONE BOOK WAS DELIVERED. 5] I INCLUDED MY BANKING DETAILS ON REQUEST BUT TO DATE THEY HAVE NOT REFUNDED ME. 6] TO ADD INSULT TO INJURY THE TWO BOOKS MENTIONED ARE STILL ADVERTISED ON THEIR WEB PAGE AS AVAILABLE ?!?!?