Takealot extremely bad customer service

I have now waited for over 50Days for a return/warranty issue that keeps going back and forth between difference people at takealot and different warehouses. I have to keep phoning to follow up as no one gets backs to me on this (countless wasted airtime and minutes) and i expect compensation but takealot has just pushed for time. Asking for many managers and supervisors to contact me and no one does. I believe after this i will go to the ombudsman on them. This isn't for a couple hundred rands its for a R11 299 unit and as the manufacturer doesn't repair these units i cant believe that takealot has taken so long on this. I expect them not to credit my account or refund me i asked them originally to replace the unit so now i expect them to replace it with a high valued item being the Samsung 27" Odyssey G7 WQHD 240Hz Gaming Monitor With 1000R Curved Screen and if they don't i will proceed legally.