Takealot Exchange Nightmare - Beware All

I am highly disappointed in Takealot. I bought a blender a while back, and there was a fault, I sent the blender to Philtech for repairs, and after three weeks, they were unable to get the part and stated I should do a return with Takealot. It took an additional three weeks for Takealot to complete the return even after numerous emails, and now they are completely ignoring me. I have been without my blender for more than two months, and after years of supporting Takealot, I am reluctant to order anything again because of the terrible service. It is incredible how good the service is when purchasing, but funny how things change when trying to exchange a product. I would not recommend Takealot to anyone, and I hope this review may get some attention as the Zendesk staff have all gone quiet. It would be unfortunate to lose a regular customer over a simple exchange. Can someone from Takealot contact me to help restore my faith in the brand?