Takealot error and no accountability

I ordered a bribantia washing line and another item from takealot. I received a message to say my order was ready. When I went there, it took them forever to locate it because the QR code wasn't working. They eventually found the one item and informed me that the other was redirected to the CPT branch but they will get in touch with them and ensure it gets delivered. I don't hear anything.

I then contacted them myself. They apologized and admitted it is their fault and it's been sent to Brackenfell warehouse as originally requested. I then said that I would prefer it to be delivered since I've already made a trip once. I then get a response that it's not possible. I can understand that it's a busy time of year but there was literally no engagement or negotiation on the matter - simply, it's not possible. I think this is not good for customer relations considering they've admitted fault and are not willing to do anything else to make this "easier for the customer" (one of their values).