Takealot Enables *****ulent Transactions – No Accountability

I am extremely disappointed with my recent experience with Takealot.

Upon opening my app banking app, I noticed two transactions of R320 each, deducted from my card without my authorisation. I immediately contacted my bank and logged a query with Takealot, informing them that a *****ulent transaction had occurred.

Despite raising the issue in good time, Takealot failed to block the order or take any action against the user who *****ulently used my card. Shockingly, they proceeded to ship the items anyway.

Make it make sense — how does a reputable platform allow an order, clearly flagged as *****ulent, to be processed and shipped? This shows a complete lack of responsibility and security in handling customer transactions.

I will also be opening a police case for *****.

Customers deserve better protection and accountability from platforms they trust.