Takealot employee people who can actually work

1 star is too high for this pathetic 'businesses'. I received my order on Friday. An item was missing I called immediately and notified the extremely useless 'customer service' agent who said she escalated the matter. In Wednesday I received no feedback. I called again, and again I was assisted by another extremely useless 'customer service' agent. Even though I told her I didn't receive the item, she still asked for the bar code of the item, like seriously???!!!!!!! How stupid can 1 be? So I told her did not receive the item in simple English and she asked for the bar code of the box. Like I'd keep something like a box, I'm not a damn hoarder. I'm so flipping frustrated because I'm not getting refunded!!!! Assist NOW!