Takealot effectively stole my bag.

I bought a laptop bag as a gift. It arrived on time and I collected it from one of the pickup points. A week later when I gave the gift, the person I gave it to told me that the stitches at the bottom of the bag are coming loose and that one of the zippers are missing. I took the bag back and logged a return and they picked it up no problem. Then after six days of no communication received from Takealot I checked the status of the return on the website and it said return declined. So I emailed the support and after another 5 days she rep**** and said it was because I logged the return one day too late. That I understood, but as of the 12th of February Takealot has effectively ****** the bag, because I have received no further communications from them regarding the return of the bag eventhough I have queried them about it several times. I have never had this problem before and I opened an account on HelloPeter specifically because I am so disgusted and outraged by Takealot's handling, or lack thereof, of this problem.