Takealot ebuccks us not money

Hi have been with takealot for a while now why i had no choice to review this as im getting worried i spended about over R7000 at takealot al freindly phoned you when you requested suddenly no service after i was not spending aloot money anymore. Main reason is that they do no or did not implify my ebucks wich fnb doesnt know where your ebucks went (probably became zombies and ate eachother up dont know? Im asking now for four months + for a manager to phone me in this regard no one has and wont making themself guilty my Quistion where is that ebucks from my hard urned mony gone too from july until now fnb Ebucks takealot? Not to mention as the will take your mony as it is R60 delivery the dint car you can stay around the corner the will take that delivery fee my patients is getting shorter by the day my number is *** please and to tell me who and when im getting called to sort this matter out or does anyone have any helo regarding this il really appreciate this or some advise Thanks Ian