Takealot

I am beyond disappointed with Takealot. I ordered last week and the order was supposed to be next day but I received the order the following week on the 10/11. Upon receiving the stove we unboxed it, i took pictures immediately as it was damaged, then after that I went and wrote on Takealot about the stove state. The sad part is that their review don't allow us to upload pictures which was gonna be easy for us to proof their bad service. The stove was collected on the 11/11, now I am told that they will return the broken stove back to me as I am the one who damaged it. How can I damage the stove within 2 hours of receiving it? How can I pay for the stove then damage it? I worked hard for that money. Takealot told me if I don't take the broken stove back, after certain time they will throw it away because they know they sold me junk. They are telling me that my R11 000 is gone down the drain. I need my money back. I am heart broken, currently I don't have a stove in my house, why would I break the new one?