JS
Johan S

1 reviews | Active since Nov 2012

31 Oct 2016, 17:08

Takealot dropping the ball with deliveries

<p>After being promised I will receive my delivery Friday before 2 - I received only half (one of 2 items) of my delivery Friday after 4 pm. After numerous calls Monday morning to find my missing item - I was again promised I will definitely receive my missing item today before 4. Again promise are not met. (Skynet couriers useless to try and get help - no willingness to investigate and help)</p> <p>Callcentre agents very unhelpfull and does not phone back as promised (Wendy). </p> <p>Second delivery in a short period that is problematic..... maybe time for me to vote with my purse. </p> <p>Also no way to get hold of a manager that is willing to help. </p> <p> </p>

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Replies (4)
takealot.com
takealot.com's reply31 Oct 2016, 21:25
Official

Hello JohanWSteyn

We are so sorry for the troubles with your latest order.

Our team will be in contact first thing tomorrow to provide assistance.

We hope we can solve this in an efficient manner and hope to restore your faith in us.

Regards

Takealot.com

JS
Johan S's update01 Nov 2016, 11:18
Reviewer Update

Lance - you are a **** the same as all the rest. I spoke to you at 08h16 and you promised to phone me back by 10:00 - I am still waiting for your call, you dont answer the number you phoned from, and the lady at reception (Karin) refused to put me through to a senior manager. There is just no way for a frustrated customer In my book Takealot service is really bad for the type of company you are

JS
Johan S's update01 Nov 2016, 12:54
Reviewer Update

All ended well - the "lost" TV was delivered just now ........

takealot.com
takealot.com's reply01 Nov 2016, 14:25
Official

Hello JohanWSteyn,

Thank you so much for accepting our calls earlier and granting us another chance to rectify the matter.

We are happy that we were able to resolve the issue and restore your faith in us.

Regards

Takealot.com