Takealot Drivers DAMAGE EXPENSIVE Products

I purchased a R7999 walking pad on 21 August 2024 from Takealot. When it arrived on 27 August 2024, we were satisfied with it. Since we were pleased with the product, we discarded the box as we had no intention of returning it, and the box was extremely large and impossible to store.

However, on 28 August 2024, the product's belt stopped working. I have a video of this issue, which I sent to Caryn.V from Takealot. Since the product is under warranty, I spoke with Caryn, who confirmed via email that wrapping it only in bubble wrap is acceptable and a box is not needed. I have this confirmation on email from Caryn.

Takealot then came to collect the product on 3 September 2024 with a van. It was Takealot’s responsibility to handle the product carefully, especially after confirming that bubble wrap was acceptable. Instead, they damaged the product so badly on the corners during transit. Takealot should have ensured that the product was transported responsibly, knowing its value and the confirmation regarding bubble wrap.

I also have pictures comparing the condition of the product's corners at our house with its condition at Takealot's warehouse. Takealot must take responsibility for any damage incurred during transit, not us.

Instead, Rory.S from Takealot sent an email stating that they will not take responsibility and returned the product in a damaged condition, despite the warranty. Now Rory.S is no longer responding to emails.

Regardless of the damage caused by Takealot, the product still needs to be repaired since the belt is broken. The external damage caused by Takealot does not affect the belt and the reset button, which remain under warranty.

We received the product back in a damaged condition and it is still not working. This is unacceptable and we expect of Taekalot to do the right thing here!