Takealot drivers are rude

The most appauling services takealot I paid an extra amount for fast shipping I received an SMS that the driver will be here he arrived at the gate told his in a hurry was at the wrong address and told me his leaving takealot doesn't pay for his petrol I paid R6000 for a purchase to be told such nonsense I'm livid first time purchasing on takealot I'm sure it's my last time