Takealot don't want to replace product under warranty.

I bought a Xbox One console 4 months back. I experienced problems with it and decided to return it because it still falls within the warranty period. When i logged the return, i received an email confirming that the product still falls under warranty and that they will arrange a pick-up. a week later they send me an email that the product warranty is only for 14 days and that I must engage with the supplier of the product if beyond 14 days. Then they referred me back to the standard warranty page (Which also confirms that my product is still under warranty). They don't respond to my emails and i don't know where the defective product is currently. Now I don't have my money back OR my product.