Takealot don’t protect their customers.

Our Philips XXL Premium Air fryer packed up a month before the warranty was due to expire. The supplier was IDE Distributors. We logged a return, our Fryer was kindly collected and returned 21 days later with the finding of “No fault found”. I complained about this outcome and sent video footage of the fryer not working, but it was delivered back to us none the less.

I reached out via email to Takealot again, as our airfryer did not work. They arranged for it to be collected again. This time the feedback was that a part was ordered. We received our unit back a month later and again it did not work - the supplier did nothing. To add insult to injury, it was scratched on the front control panel.

It has been over 10 days and no feedback received from the supplier. This is where my disappointment with Takealot comes in - they do not seem to be concerned how the supplier is messing me around. They, Takealot, are telling me our fryer is out of warranty and any outcome will be at the discretion of the supplier. Takealot are not prepared to do anything more than act as intermediary, despite me reminding them that the fault was reported while the unit was still under warranty.

I am insisting that Takealot should be doing more to compensate me for being messed around for over 3 months, and now the damage to our appliance, but all they are doing is quoting their warranty terms and conditions. They don’t care for their customers it seems. The warranty may lie with the supplier, but Takealot are my only contact. Don’t know what happens from here. I certainly will be thinking twice before ordering an appliance through Takealot again.