TAKEALOT DOESN'T REALLY CARE ABOUT YOU THE CUSTOMER

i purchased a Samsung A35 from TAKEALOT in Nov 2024, this is used for business All was going well, when 5 weeks ago MTN blocked and blacklisted my cell, I am a Vodacom customer. I have never ever been in contact with MTN before this debacle, who could not help, as I don't have a phone number from them.

Reaching this conclusion took about 10 days, as Takealot would not believe me until I produced an email from Vodacom's Blacklisting Dept, then it took another 2 weeks, for them to decide, that seeing the phone is still under guarantee, they had to replace the phone,. They would only replace the cell if I handed it in, no replacement swap yet, that was 9 FEB. No one explained, before I handed it in, that it would have to be returned to supplier for inspection and that it could take 3 weeks. What part of "This is a business phone" did they not get. Urgency was not even thought of!

They are using stock standard protocol for a very unusual unique situation.

Takealot's supplier took stock that belonged/allocated to MTN and no one at Takealot bothered to read the box and ask why does it have a barcode with MTN on it. So here I am stuck in the middle of this, with no new business phone, had to borrow an old cell to just receive calls and emails.

At the same time as purchasing the cell, I bought a Leather flip cover with clip to make sure it was safer, w2hen handled, also purchased a glass screen protector from another place, so now it's already 5 weeks, receiving these stock standard replies. No manager has decided since it was totally not my fault, take this as a unique problem, run with it and fast track a solution. It is run by people who do not care about their customers. The protocol is not customer friendly, especially when not customer's fault.

I am frustrated, annoyed with being treated like I caused the problem and so I must wait, and wait and wait, still waiting ....

Would you now think twice about buying something from them, when this is the attitude when returning faulty goods?

I am flabbergasted by the lack of understanding that this unique situation should not be treated like their mundane everyday problems.

NOT a happy customer.