Takealot Doesn't Deliver - Pockets Extra Delivery Money Anyway

When placing this order on January 18 2018 I paid a premium price for same day delivery only to have it finally delivered on 2 February 2018 owing to an error on Takelot's part (they delivered the wrong item). Below is my correspondence with them and they refuse to deal with my complaint and just respond with generic automated emails.

Ricardo Sagewis (takealot.com) Feb 1, 16:48 SAST Hi Ayanda,

Thank you for contacting us.

I do apologise for he delay with your order.

I can confirm that your replacement has since been delivered and signed for by (Security) Bobby today 1/2/2018.

This is not the level of service we wish to offer all our customers.

Once again I do apologise for the inconvenience caused.

Kind Regards,

Ricardo Sagewis Ayanda Mda Feb 1, 15:18 SAST This is a follow-up to your previous request # ********** "[Orders] Not what I ordered..." Good Day Ricardo

I am told that the order below was delivered today. To date neither yourself nor any representative has advised what action you intend to take with regards to the error you made. When placing this order on January 18 2018 I paid a premium price for same day delivery only to have it finally delivered on 2 February 2018 owing to an error on Takelot's part. It cannot be that Takelot thinks this is fair to me and I look forward to hearing how you intend to rectify it. There is a reason why I opted for same day delivery at an additional charge, having the package delivered 15 days later from what was expected cannot simply be ignored by yourselves.

Looking forward to your response. Sent from my Samsung Galaxy smartphone. -------- Original message --------

[L7DQLQ-0G8K] AM

Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: "Ricardo Sagewis (takealot.com Customer Service)" <tal-request-responder_ ********** ********** Date: 2018/01/19 10:06 (GMT+02:00) To: Ayanda Mda ********** Subject: takealot.com Re: [Orders] Not what I ordered [Replacement] (Order: ********** 6 Product: ********** 2 RRN: RRN-33ae-ac47)

##- Please type your reply above this line -##

Your request ([Orders] Not what I ordered [Replacement] (Order: ********** 6 Product: ********** 2 RRN: RRN-33ae-ac47)) has been updated. Ricardo Sagewis (takealot.com) Jan 19, 10:06 SAST Hi Ayanda,

Thank you for contacting us.

I do apologise for the inconvenience caused.

I can confirm that collection has since been arranged for today 19/1/2018 before 5PM and the driver is out.

The driver have an estimated 1 stop before you.

Once collected, received at our warehouse and evaluated we will be in contact will create a replacement.

Please note that if you would prefer a replacement, the item has a lead time of 3-5 working days to arrive at our warehouse.

Once again I do apologise for the inconvenience caused.

Kind regards,

Ricardo Sagewis Fareeha Abdulla (takealot.com) Jan 19, 08:45 SAST Good day Ayanda Thank you for your response.

I will be escalating this to the relevant department so that this matter can be investigated accordingly, As soon as we have an update we will be in contact with you directly.

Kind regards,

Fareeha Abdulla Ayanda Mda Jan 18, 15:57 SAST

Sent from my Samsung Galaxy smartphone.

-------- Original message -------- From: "Fareeha Abdulla (takealot.com Customer Service)" <tal-request-responder_ ********** ********** Date: 2018/01/18 15:51 (GMT+02:00) To: Ayanda Mda ********** Subject: takealot.com Re: [Orders] Not what I ordered [Replacement] (Order: ********** 6 Product: ********** 2 RRN: RRN-33ae-ac47)

Attachment(s) ********** 8_155442.jpg ********** 8_155411.jpg Fareeha Abdulla (takealot.com) Jan 18, 15:51 SAST Good Day Ayanda

Thank you for your response.

Can you please be so kind as to forward us an image of the item received as well as the bar-code image so that we can investigate this matter further to ensure that we find a resolution as soon as possible.

Kind regards,

Fareeha Abdulla Ayanda Mda Jan 18, 14:19 SAST You have delivered the wrong item, I ordered a cover for my cellphone and I have received a book. I opted and paid for same day delivery. Please urgently rectify!

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