jA
jacelyn A
1 reviews | Active since Jul 2012
21 Nov 2015, 20:28
takealot doesnt deliever
I placed an order for the 9th of Nov. I was sent an email the Same day and was given a delievery date of the 20th Nov. That was friday and no delievery happened. I have now received an sms stating that the order will only happen next week. 1: why I the articles are in in does it takes takes weeks to deliver? <br> 2: why was I not informed before the delievery date that there was a delay? The one item was suppose to be a gift for my nieces bday party today. I know had to go and buy another gift<br> 3: what happened to takealot delieverin overnight? This us to b t practice. <br> This is not the first incident I have had with takealot a it seems
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Replies (1)takealot.com's replyOfficial
22 Nov 2015, 08:31Hello Maturerogue,
Our complaints team is in at 9am today and we'll instruct them to liaise with the relevant departments to confirm why this parcel is delayed and why this hasn't been communicated to you. This is not our usual way of operating and we apologise for the poor experience. Our team will be in touch with feedback and will assist in getting this matter straightened out as soon as possible.
Sincerely,
takealot.com
Our complaints team is in at 9am today and we'll instruct them to liaise with the relevant departments to confirm why this parcel is delayed and why this hasn't been communicated to you. This is not our usual way of operating and we apologise for the poor experience. Our team will be in touch with feedback and will assist in getting this matter straightened out as soon as possible.
Sincerely,
takealot.com
takealot.com's reply22 Nov 2015, 08:31
Official
Hello Maturerogue,
Our complaints team is in at 9am today and we'll instruct them to liaise with the relevant departments to confirm why this parcel is delayed and why this hasn't been communicated to you. This is not our usual way of operating and we apologise for the poor experience. Our team will be in touch with feedback and will assist in getting this matter straightened out as soon as possible.
Sincerely,
takealot.com
Our complaints team is in at 9am today and we'll instruct them to liaise with the relevant departments to confirm why this parcel is delayed and why this hasn't been communicated to you. This is not our usual way of operating and we apologise for the poor experience. Our team will be in touch with feedback and will assist in getting this matter straightened out as soon as possible.
Sincerely,
takealot.com
