Takealot doesn’t care

“Our smile guarantee, we’re only happy when you are” - False advertising. All TAKEALOT cares about is getting the money. 1) last year we purchased a R3000 Fitbit. The screen was accidentally cracked and both fitbit and takealot confirmed that there are NO fitbit repair centres in SA. With no empathy or care we were advised to throw the device away. While companies like sportsmans warehouse told me that they replace the device in a case like this. 2) We purchased another fitness tracker in October (2020) but are not happy with the product and logged a return on the 6th November. Almost a month later and we are still begging for them to collect. Every day the same story - we will escalate the quiry and get back to you. Phone call on phone call on MY account, emails.... WASTING my time and they just don’t care. We wanted to use the credit/ money from this return to buy something better on Black Friday because but because of Takealot’s NO-CARE attitude we are losing out again.

I phoned 3 times today alone asking to talk to a manager or superior. Every time I am promised with NO results. In fact I was just told how inconvenient my request is because they are working from home. Obviously all they care about is getting money and “making customers smile” is actually at the bottom of their priority list.

“I am sorry” does not solve my problem, nor make up for my time, energy or airtime.

For more information contact me ***