Takealot doesn't assist foreigners, no humanity

I ordered online,driver comes through with order while I am away, l asked the driver to leave the parcel at a pickup point, he says okay I will leave it in Rosebank After my commitment l rush to Rosebank, there is no pickup point in Rosebank,I call the driver and he apologises and gives me address of pickup point 179 Corllet Drive l taxify again to that address Upon arrival l give the lady at the reception my phone with the sms showing order number, and I also advise her that I don't know whether l registered in my ****en surname or my marriage surname but I brought my ID Incase they need it Lady says there's a link on your sms please follow it, l highlight that my battery is low and asked if she could charge the phone for me she refused. She asked where l stay and l said killarney and she says killarney residents can not pick up from that branch but the driver said he left my parcel here She says on the app it shows that delivery has been rescheduled for next day l must go home and make arrangements to leave someone at home for the driver I asked for the manager and she went to the back and started conversing with a group of ladies. Mind you since my arrival she had assisted 3 walk-ins one a return and two collections as myself, so why wasn't I being assisted After several minutes of being abandoned by the reception l walked in through to their back door ,where only staff is allowed I demanded to know if I was going to be assisted, they all kept quiet, l asked for the manager and a lady stood up with out a greeting or introduction, started talking about an email with the lady I was then asked for my order number and assisted by a humble lady who tried to apologize on behalf of everyone because I was being ignored and made a fool,l paid l was given my parcel, So my parcel for a killarney resident was there all along ,where l am not supposed to collect. The receptionist then claims that l never gave her the order number and the drivers number,she roles her eyes at me,if l hadn't given her the order number then how did she refer me to the link because that link is on the same message as the order number text, and earlier on she had indicated that her shift had just started and she knew nothing and didn't need me to spoil her day So l asked what are you doing at the front when you don't know anything I also had the same ref/ order number that the other two collections had and were able get their parcels in time The fact that I was taken on a merry go round was not considered, l also had to taxify from that place to my house but my phone was now off after being made to get into the takealot app unnecessarily The managers first words to me was that l lack understanding because that receptionist knew nothing about delivery and her shift had just started, but I was not there for delivery,l wanted to collect and her shifts what do they have to do me with being misinformed and rolling of eyes What made it worse was them communicating to each other in Spede , thinking that I could not hear. I was not *****ing but paying and collecting I feel l was mistreated because I produced a Zimbabwean passport. At the same time I believe that everything at takealot is systematic , there was no remorse, no willingness to assist, and to communicate in their language thinking that I can not hear ,l used English which is the business language on their app or anywhere else, because I needed to communicate and be assisted. I left there in tears , a dead battery, l don't know my way around joburg, l could not taxify home and no sorry nothing instead insults, shame, bad service,rude staff, and a **** name Nomsa, the manager refused with her name and in her language stated that I was lame and stupid and there was nothing l could do to them.