Takealot doesn't give much!

<p>Okay, so recently I found that I couldn't access the books I bought in 2014 from Kalahari.com.</p> <p>They had worked up until I had a problem with a memory card, but when I tried to re-download the books I couldn't access them because Adobe digital Editions had already licensed the files to another user.</p> <p>I called Takealot and was informed that it was up to me to sort things out with Adobe (because do it yourself customer service)... I chatted with Adobe and was told that they couldn't tell me what this unknown ID was, but it was up to the retailer to re-direct the license.</p> <p>Just to test my ID, I downloaded a fresh book from takealot and low and behold it worked... no changes my side.</p> <p>However when I pointed this out to takealot I was informed that while they could change the licence details they were not prepared to incur the cost... - of setting things up so I could use the products I had bought from the company they merged with (they deny that there is any problem with licencing caused by the merger but as I say it is funny how the 2014 books are affected and 2016 books are fine - naturally all fault and responsibility lay with me in their opinion).</p> <p>Takealot cannot even tell me what the Adobe ID that will be required to open the books I have paid for was and seem to think it is fine to leave things there.</p> <p>i.e. "sorry not our problem, just buy the books again."</p> <p>I don't think that is right, I think that if you sell a digital product you should at least have some means of establishing details in the event of a mix-up. Is no one ever going to mislay their details?? (I don't want any passwords but some idea of what this fictional Adobe ID was would really help - right now I am stone-walled and in the dark).</p> <p>I don't think that, clients should not lose out, while a large company gets to hold onto the profits for a service that they are not fulfilling (if I can't access the book what did they get their profit for exactly?).</p> <p>I know I'm spitting in the wind but I thought I would share this experience and see if others had any similar ones (or even suggestions as to how the hell I get my books back - which is all I want).</p> <p>I just don't see how takealot can see it as an acceptable outcome that a customer pays for something and then loses access to it - their claim that they don't refund ebooks might make sense in the context of people buying books and then returning them once read, but "I want to read what I paid for or my money back? Doesn't seem unreasonable and a system that doesn't allow for any retrieval of user details seems hopelessly flawed... (particularly when the attempt right from the start has been to imply that I should just accept the loss for not knowing the right ID when I have never knowingly used a different ID to the one I have... which does work with new purchases on their system).<br /><br />Really got the impression that no one was prepared to go even an inch out of their way to help me.</p>