Takealot does take a lot-of your time and patience!

<p>13/05/2017:</p> <p>I purchased several items with a R150 coupon and R218 cash but the ho****er bottle (worth R119) was defective.</p> <p> </p> <p>06/06/2017 to 07/06/2017:</p> <p><span style="font-size: 14px;">Sent it back, was confirmed to be defective.</span></p> <p> </p> <p><span style="font-size: 14px;">07/06/2017:</span></p> <p><span style="font-size: 14px;">Good news! The replacement item was available and the defective product would be replaced.</span></p> <p> </p> <p><span style="font-size: 14px;">13/06/2017:</span></p> <p><span style="font-size: 14px;">Still no replacement item received even though it says "return was concluded" on the order history.</span></p> <p> </p> <p><span style="font-size: 14px;">Begin follow up with Takealot.</span></p> <p> </p> <p><span style="font-size: 14px;">Informed by Lestine that somehow the item was no longer available and would be refunded to me. I have a major issue with this. Why did I need to follow up on order for this refund to be processed? Would they have keep quiet about the whole thing and never refunded me if I hadn't brought their attention to it?</span></p> <p> </p> <p>"Refund" given to me in the form of R19 cash and R100 coupon that expires on 31/07/2017!</p> <p> </p> <p>28/07/2017:</p> <p>Asandiswa explains to me that because I purchased the item using a coupon, it cannot be refunded in cash to me.</p> <p> </p> <p>1. Takealot conveniently ignores the fact that I paid more in cash for my purchases than the value of the coupon.</p> <p> </p> <p>2. Takealot also conveniently ignores the fact that they sent me a defective item that they were unable to replace. It's definitely not a circumstance where someone returned an item to cash in on a coupon!</p> <p> </p> <p>3. They send me a R100 coupon that expires in a month to force me to purchase something that I don't need from their website-and for which I will still have to pay the R60 delivery fee! What a rip-off!</p> <p> </p> <p>4. I was advised by Asandiswa to purchase another hot water bottle from their website-none of which are of the quality and price range my previous purchase was in!</p> <p> </p> <p>Please don't treat your customers like they are *******. You should be ashamed that your policies have made you so hamstrung that you are unable to be flexible when the circumstances dictate.</p> <p> </p> <p>For a company like yourself, R100 is surely small change, but it's not for students like myself!</p> <p> </p> <p>I wonder if they will respond to the complaint on Hello Peter?</p>