Takealot does not want to deliver

On Friday, 16 December 2022 I placed an order with order number *** using the Takealot app. This order was to be delivered at my mother's house, as I bought earphones and a playstation game for my nephew. I provided all the details of where the order is to be delivered. I have used this address before and we had no issues. Now, today my mother receives an SMS stating that the order will be delivered today and she immediately informs me. We were actually pleased that delivery is sooner than expected - 23 December 2022. A few minutes ago we receive a call from a lady, stating that we should come collect the order from a police station which is 5Km's or more away from my mother's house.

If I wanted my sickly mother to travel and collect, I would have chosen the option to collect from one of Takealot's drop off points. I thought we paid for convenience? If Takealot cannot deliver my order, i would rather cancel the order, cancel my account with Takealot and I would appreciate that I am refunded my R858 as quick as I made the payment. I cannot be a regular customer only to be treated like I took the items on credit. DISGUSTING!!!!!! Unfortunately I do not have an option to rate ZERO.