Takealot does not support 2 year Product Warranty

I bought a Kreepy Krawly head 13 months ago that has stopped working. The item comes with a 2 year Warranty. When i tried requesting a credit, i got an out of 6 month warranty reply. I responded stating that the product has a 2 year warranty, to which i got an out of 1 year warranty. Again i responded that the product has a 2 year warranty. I was then asked to upload Photos of the packaging that stated this, which i did. It's been a week and i am being sent from pillar to post. When calling in and e-mailing, i am getting responses on an OLD credit and replacement. Returns e-mailed me again today stating a 1 year warranty, and then stating that they would "escalate" the matter. How long is this going to take?