Takealot does not respect customers

<p>I had the worst experience with take a lot on my first online purchase . I bought a router and they delivered an Ethernet switch. After collecting the item for returns there was no feedback as to when I will get the router back.When I called back I was told that an investigation had not been done and I will have to wait. I think Takelot does not take this online bussiness seriously as it takes their new customers seriously. There is a huge potential out there but I don't think snubbing new potential long term customers is the right way to go!!!</p>