RL
Riyaz L

1 reviews | Active since Apr 2013

19 Nov 2015, 07:13

Takealot does not keep promises

I ordered a Nikon L840 camera on Friday 13TH November at around 1500 as a gift for a friend. At around 19h00 the friend calls me and tells me that they just bought the camera. I immediately call the call centre to cancel. The agent says he cant help with the cancelation the item first needs to be delivered and than I need to call them back to pick up the item. This is ridiculous. I ask to speak to the supervisor (Courtney Kramer) who assures me he will contact the courier company and recall the item immediately and that the item will not be delivered and he will pass the R3000 credit immediately. Guess what Monday the courier company is at my door and insists that I take the product as they are not allowed to take it back. <br> Don't use takelot people rather buy your products from a brick and mortar company where you can see who you are talking too. Takealot sucks!!! <br> <br> 1) Pick up your camera<br> 2) Reimburse me my money<br> 3) Reimburse me for the inconvenience and lies !!!

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Replies (1)
takealot.com
takealot.com's reply19 Nov 2015, 09:06
Official
Hello Angrier12,

Thank you for taking our complaints team's call. Once again we're sorry that the camera was delivered to you after you had requested a cancellation. We'll further investigate why the cancellation request wasn't actioned accordingly. Our complaints team confirmed that we did credit you immediately as per your discussion with Courtney and that the credit was loaded onto your account on Friday evening already. As per our discussion we've requested that your account credit be converted into a refund. Our complaints team will be in touch with you to confirm once this has been actioned and feedback on the failed cancellation and when we'll be collecting the camera.

Sincerely,
takealot.com

Best regards,