Takealot does not honour their returns policy or the informaiton provided by their call centre agents! Worst online store ever!

I recently purchased a Dell 43" 4k monitor from Takealot. I read their returns policy and it stated hassle free returns for 30 days and if you are not completely satisfied with your purchase you can return the item for a full refund within 30 days of purchase. I even called their call centre agents and the call centre agents confirmed that even if I opened the box of the product I could still return the item if I just sent it back with all of the packaging.

I was not completely satisfied with the product and decided to return the product to Takealot with all included packaging well within the 30 day limit. They assessed the item and confirmed that the product was 100% fine and all packaging was included. Then they conveniently decided to decline my refund request and want to send the monitor back to back to me telling me to keep the monitor. I have sent them endless emails and have had to deal with multiple people and they just send me rejection emails. I am unable to speak to the manager on a call or the people who rejected the request.

In the past I had returned previous products that I had ordered and opened from Takealot and they issued me with a full refund. For this product they just conveniently decided to reject my return for no good reason, give me a really a lame excuse saying that they cannot sell it as an unboxed deal (they should be able to sell it as an unboxed product since it is just unboxed) and are basically saying that I must just keep the product.

They have become one of the worst companies to deal with and treat their customers horribly and do not take responsibility for their returns policy or the information provided by their call centre agents. This is one of the worst companies I have ever dealt with and I will never shop here again!