TAKEALOT DOES NOT HONOR THERE RETURNS POLICY!!!

I recently purchased a Boot Spoiler for my vehicle throught Takealot. Upon receipt of the item, the item had been damaged and poorly packaged for delivery. I opened the parcel a week later due to a busy work schedule, only to find that the item had been damaged and scuffed all over. I also had to get the mounting tape to fit the Spoiler as this was not included. I logged a return immediately for a refund to my account. I did not opt for a replacement because I had thought the next item will be received in the same condition due to the poor travelling packaging. Nonetheless, the item was collected by TAKEALOT. After a few days I get asked a question why did I return the item within 7 working days which I explained above. I was told this will be escalated with there logistics team. No response received or credit in sight I followed up, only to find the very next day, the same scuffed and damaged part was returned to me. Upon query, I was told that the logistics department had declined my request with no further information. The TAKEALOT app clearly states and I quote "Hassle-Free Exchange or Returns within 30 days" of which they do not honor their commitment. I have been pushed from pillar to post and have not received concrete feedback as to why it was returned. I await this feedback.

Takealot does not honor their commitments as a result I will not be further purchasing through them. They adverts are misleading, and had I know of this upfront, I would have purchased the Spoiler elsewhere in person where I could review the quality prior to purchasing.