BM
Bryan M
1 reviews | Active since Jan 2014
27 Oct 2015, 11:22
Takealot does not follow through.
I lodged a few complaints recently relating to one problem. At first directly with Takealot and then 1 on HelloPeter and it has just been handled just terribly.<br> <br> I am at a loss of words. My previous HelloPeter complaint the response given was all apologetic and they want to be \the most customer-centric online shopping destination around
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takealot.com's replyOfficial
27 Oct 2015, 13:16Hello goofybryan,
We've made several attempts to get in touch with you to address and resolve your initial complaint. Our complaints team has sent three mails to the email address associated with your Hello Peter account (on 20, 22 and 27 October), but we've unfortunately received no reply from you to date.
We have confirmed with our gaming buyer that we have stock to assist with an order. He also confirmed that the product is not listed on the site because we've almost sold out on our day one allocation. We do however assist customers on an order to order basis as mentioned earlier. The item was also not listed incorrectly as it was available on the site for almost 2 months before we sold out.
We'd still like to assist with this matter and eagerly await your e-mail reply to do so.
Kind Regards,
takealot.com
We've made several attempts to get in touch with you to address and resolve your initial complaint. Our complaints team has sent three mails to the email address associated with your Hello Peter account (on 20, 22 and 27 October), but we've unfortunately received no reply from you to date.
We have confirmed with our gaming buyer that we have stock to assist with an order. He also confirmed that the product is not listed on the site because we've almost sold out on our day one allocation. We do however assist customers on an order to order basis as mentioned earlier. The item was also not listed incorrectly as it was available on the site for almost 2 months before we sold out.
We'd still like to assist with this matter and eagerly await your e-mail reply to do so.
Kind Regards,
takealot.com
takealot.com's reply27 Oct 2015, 13:16
Official
Hello goofybryan,
We've made several attempts to get in touch with you to address and resolve your initial complaint. Our complaints team has sent three mails to the email address associated with your Hello Peter account (on 20, 22 and 27 October), but we've unfortunately received no reply from you to date.
We have confirmed with our gaming buyer that we have stock to assist with an order. He also confirmed that the product is not listed on the site because we've almost sold out on our day one allocation. We do however assist customers on an order to order basis as mentioned earlier. The item was also not listed incorrectly as it was available on the site for almost 2 months before we sold out.
We'd still like to assist with this matter and eagerly await your e-mail reply to do so.
Kind Regards,
takealot.com
We've made several attempts to get in touch with you to address and resolve your initial complaint. Our complaints team has sent three mails to the email address associated with your Hello Peter account (on 20, 22 and 27 October), but we've unfortunately received no reply from you to date.
We have confirmed with our gaming buyer that we have stock to assist with an order. He also confirmed that the product is not listed on the site because we've almost sold out on our day one allocation. We do however assist customers on an order to order basis as mentioned earlier. The item was also not listed incorrectly as it was available on the site for almost 2 months before we sold out.
We'd still like to assist with this matter and eagerly await your e-mail reply to do so.
Kind Regards,
takealot.com