TAKEALOT DOES NOT DEAL WITH RETURNS

We purchased a dishwasher from Takealot. The dishwasher did not work properly from day 1. When we contacted Takealot they said that because it is under warranty with Hisense we need to contact Hisense (they basically washed their hands off it) - regardless of the fact that i purchased from them and NOT Hisense. Hisense sent out a technician. They tried to repair the machine. However 2 days later the machine was still not working. Finally Hisense agreed to give me a "credit" with Takealot. Well it is 2 weeks later and i am struggling to get a credit/refund/exchange from Takealot. Just get referred that it has been "escalated". So we have paid R5500 for a product that has never worked from day 1 and cannot get our money back. So disgusted.