Takealot does not care about customers.

I ordered an office chair Sunday evening. As my current one broke it was quite urgent so I was quite annoyed that next day delivery was not offered. Be that as it may I paid and have patiently been waiting for my order today.

It is now 15:42 and I have not received any confirmation that my order is out for delivery or when I can actually expect to receive my order.

As Takealot does not care about customer service, all you can do is send an email and hope for a response. The only response I received so far is that they will investigate and respond, this was almost 3 hours ago. I still have no feedback on if my order is being delivered today, and if not when.

My initial query was only to have confirmation on if my order will be delivered today, but its become clear that Takealot cannot be bothered to give this feedback.

My requests for cancelling my order and having my money refunded is simply being ignored since Takealot wants to rather credit your account to force you to use their unreliable service again in future.

Takealot is unreliable and their refund process forces clients to continue to use their platform. This is the fourth time this year that this has happened to either me or my wife, with no prior notification from Takealot.

They are happy to take your money, and make it your problem to resolve their incompetence.