Takealot does not care about clients

i have logged various complaints and still i get the same robot like response via emial .i have not been deemed important enough o call . Thank you, we’ve received your payment for order ********** 7. Thank you, we’ve received your payment for order ********** 3.

a courier contacted me saying they will deliver last week but till today no delivery and also i am shocked at the said proposed delivery time.Also why is there a delivery charge if i am collecting?