Takealot does a lot wrong

Takealot had scheduled a return collection I had lodged a day before on their site. The lad from Takealot who came to collect the faulty product would not divulge his name, something that is pecu****, because this is a return which means I should get the full names of every with whom I deal, or interact, until my refund clears in my bank account, then I need not keep track any longer of every step and who is helping me along that route.

Here's the thing, when black employees in South Africa generally serve black customers, they tend to be callous, dismissive, cavalier and just nonchalant in their approach, perhaps something to do with centuries of psycho-social oppression passed on over generations that makes especially black employees in the retail space to disrespect black customers and be so obsequiously servile towards white customers; beats me. This lad from Takealot was indicative of precisely this undesirable bevioural pattern among black employees in retail when they customer-face black shoppers. It is despicable and requires that the training of these employees, I mean black employees, includes conscientious etiquette training which they seem to slide by the wayside when they serve black customers and it somehow makes a miraculous return when they serve white customers. It's repulsive. This lad who works for Takealot simply grabbed the product and drove off. I have his vehicle registration and his contact details, since he had to ring me to ensure I was home to hand over the Takealot box to him. He was amply rude and just downright uncouth. The general customer service in this country is lax and sub-par, especially in the retail space. I cannot believe he would give his name, when in fact this is standard procedure for such an employee or service provider to reveal their name, when requested, by a customer, for the same reason no one would step into an ehailing service automobile unless they were certain of the identity of the driver. I am appalled at Takealot. Because I cannot reveal the Takealot lad's vehicle registration plate and mobile contact details on this platform, I shall reveal such details to Takealot directly, given the relevant laws that relate to the protection or personal information.