Takealot Disrespect its potential clients

I've bought a Laptop bag from takealot & chose a pick up method, they notified me to collect my item and when I get there I found Deli Spices instead of a laptop bag. I have made a query of an item together with a claim for traveling for wrong item which I must return back after confirmation since at pick up point can't keep it. This issue started on the 31st August 2020 and by now I was never being contacted by takealot to explain and compensate my traveling, they email me today 05th September 2020 around past 4pm that everything went successful unfortunately the item I've bought it is unavailable so money will be returned to takealot account and I can buy something else.

Can you see how disrespectful Takealot is towards its clients? They do NOT reverse my money and compensate my traveling as being kind to return their item instead of *****ing them since the Deli Spices are expensive as compared to the bag.

I need my refund and traveling 2 trips unplanned for their own mischeck.

I need help please.