Takealot disastrous performance

I used to be a loyal client of takealot.com given their excellent systems for orders and delivery; however, my experience today really turned my good experience of the past to close to zero. Clearly, their systems are designed around the assumption that people and systems are always performing well together, which is not always the case. This is what I got: "Vape McVape Ripe Peach 100ml" @ R160 This is what I ordered and paid for: "EZVIZ EB3 - 3MP 2K WIFI Camera Solar BATTERY Kit CCTV" @ R2 100

When I picked up the package from the Somerset West pickup point, the packaging seemed too small, so I immediately opened the package, went back into the shop, and told the takealot staff that this is not what I ordered. The takealot.com system did not allow them to properly assist me. They provided me with the phone number to call about my issue, but they could also not do anything, except to activate the normal returns procedure - even though it was not I that returned a correctly delivered product, but someone at takealot.com that slipped up badly. They then told me that they would send me a return code after about 30 minutes, when I needed to return the parcel with the return code. Seeing that all delivery notices from takealot.com normally arrives through both SMS and email channels, I expected at least an SMS notification and decided to not go home, but hang around the Somerset Mall area until the SMS arrives. this did not happen, so eventually I decided to go home, where I found the email notification on my home PC. As a retired global customer service consultant, this was not an acceptable interaction. Even worse, in the notice containing the return code, I was told it would take a further 2-3 workdays to "evaluate" the returned goods, before authorising replacement! My case in point is that this is not a case of a returned product due to not functioning properly, but due to an internal takealot system error (where "system" includes item selection staff... takealot.com really spoiled my day! In the meantime, I cannot catch the ******* if they turn up within the next week. I can also not dare to replace the security flood light that has been ****** for the third time!

Inhoud:

Ek het dit dadelik onder die aandag van die persoon agter die toonbank gebring, maar julle stelsel maak nie voorsiening daarvoor om dadelik aksie te neem sodat ek die regte item so gou moontlik ontvang nie. Nou moet ek nog twee tot drie dae wag vir julle evaluering voor julle ‘n regstelling kan bewerkstellig en dan seker weer twee dae voor ek die regte produk ontvang!!!!***X!!!!

And you bragged:

Now, it will probably be 6 days. And I urgently need the security camera, because my stuff is being ****** and I need to catch the *****. This is the poorest performance I have ever experienced from tajealot.com! Please escalate this to your management.

I am also not impressed with Takealot selling these vape products, which is so bad to your health...