takealot did not think-a-lot about the consequence of cancelling pending orders

Without prior consultation to customers takealot cancelled all orders that were already in progress prior to Covid lockdown. Payments have been credited to customer's takealot account (NOT refunded to credit card / debit card) - to do this customers have to make contact with takealot and wait over 45 minutes to be put through. Other online stores took a more prudent route by contacting clients to advise them that their orders would be honoured as soon as courier companies are back in operation. After to -and-fro emails I have also established that any items purchased on special / at discounted prices will NOT be honoured as a blanket decision was made to CANCEL all pending orders and not place them on hold until delivery is possible