TAKEALOT DID MORE DAMAGE TO MY TV SCREEN

I phoned Takealot to tell them I had a problem with my TV Screen and its still under guarantee, the lady I spoke to said i must book it in they will advise if they will be able to fix it. I later got an email from Success and Chad informing me that they wont be able to fix it, I requested them to take it back to the manufacturer to be fixed as i was willing to pay the price, Jade was happy to assist and advised that she will escalate it for me and advise on what's to be done. Two days later I received my TV I couldn't switch it on as we had a power outage in my area for two days, on the 3rd day when I switched it on I was SHOCKED :-O to see the condition of my TV it was as if someone was tramping on it, I advised TAKEALOT it has been a week and they haven't responded to my email. Now i'm afraid my TV wont be repairable due to its condition now. Takealot take your customers seriously.