Takealot detroyed my TV

My TV bought from Takealot stopped working after 4 and a half years, the picture went dead, but there was still sound, so checked and the TV was still under warranty. First I had a huge issue to get them to collect the TV because "It was not in a box"? Who in their right mind, keeps a 55 inch TV box for 5 years!? After I wrapped the TV in 10 meters of bubble wrap, with additional heavy duty bubble wrap over the screen, and around the edges of the TV, and then additionally wrapping all of that in cart-board box that I had to get from the local stores, they collected the TV. A week later, they emailed me, stating they can't allow the warranty claim, seeing that my TV "has a cracked screen". They also added photos to the email....... It looked like a fridge fell on the TV or someone broke the TV on purpose, it had a huge dent in the back, the screen was cracked and some places it seemed like the screen wanted to climb out of the TV edges!!?? In effect, Takealot destroyed my TV that I sent in for a warranty claim, with a small issue of the screen not coming on!! Now I can't even have the TV repaired independently because it is totally destroyed. My next steps will be to contact the Ombudsman, and also lay a charge of Malicious Damage to Property at the SAPS.