1 reviews | Active since Dec 2015
Takealot delivery - whats that ??
Ordered a parcel for delivery on Monday 21st, great, check site delivered and signed for at 8:00 am on the 21st.<br> Problem try to locate the parcel, no one has seen it,the person who apparently signed, unknown. Then starts the runaround, send two e-mails to the info desk nothing but a automated reply on how concerned they are about my query.<br> Many calls later many different people all promise to call you, most don't bother some do with absolutely no information. The main problem is the outsourcing chain Takealot to Mr Delivery to UTI Internal to UTI to UTI driver.There is zero continuity and absolutely no accountability, its always someone else !<br> Look at the Takealot site a wonderful array of great pictures of smiling execs, can you get hold of one, of course not no one dares to give you any information even of the exec in charge of client service !! By the number of issues on this site, I should have known better, do now.<br>
Irrespective of which courier is assigned to deliver your parcel, it remains our responsibility to ensure that it is delivered to you as promised. Your parcel should also under no circumstances be delivered to anyone other than yourself unless your express permission has been granted. We apologise for the concern this incorrect delivery has caused and that we've failed to correct this matter yet. This situation has been escalated to our courier management team to address and rectify ASAP.
Our complaints team is closely monitoring this matter and will ensure that you are kept up to date on any developments from hereon.
Sincerely,
takealot.com
Irrespective of which courier is assigned to deliver your parcel, it remains our responsibility to ensure that it is delivered to you as promised. Your parcel should also under no circumstances be delivered to anyone other than yourself unless your express permission has been granted. We apologise for the concern this incorrect delivery has caused and that we've failed to correct this matter yet. This situation has been escalated to our courier management team to address and rectify ASAP.
Our complaints team is closely monitoring this matter and will ensure that you are kept up to date on any developments from hereon.
Sincerely,
takealot.com
