Takealot delivery team in Vanderbijlpark getting worse

I tried to contact takealot via email, but there are no email contact available. The following was send to ***, with noreply received: I placed above order with Takealot during the week and have had some good experiences in the past with delivery etc, BUT yesterday was the worst. Normally the delivery person would ‘phone me, when no one answers the door bell, but this lady, pressed the door bell and with no answer just logged sms on system (13h45) that no one was at home and returned delivery to depot in Vanderbijlpark. I call you Cape Town office ***) and a Kauthar.C confirmed that she would follow-up with the branch and attempt redelivery. (She did confirm in her email that she would get to me after her engagement with the branch, but no follow-up email was received). Checking on status on delivery on Takealot website, I found that it was marked again (14h37) as “Recipient wasn't available to take delivery, so we'll reschedule”. Issues: • We were just up the road and arrived at 13:47 at home – we missed her by 2mins; • Normally Takealot delivery team will ‘phone, if no answer is received via doorbell – which was not done by her; • We arranged for redelivery via Takealot Cape Town, but order was just marked again as “Recipient wasn't available to take delivery, so we'll reschedule”. • I could confirm that the delivery lady arrived at 13:44 and drove off again at 13:45 – via CCTV cameras – there were no other attempt for delivery by the delivery team, albeit that it was noted on the Takealot system that they tried redelivery. They blatantly **** and logged it as such on the system! • The order was delivered on 16 Jun 23 – by a male person and not the female that did the afternoon rounds.

REQUEST: 1. I would like you to take up the integrity issue up with the Vanderbijlpark branch resulting in poor customer service/support and incorrectly logging activities on the system; and 2. Follow-up on why I was not contacted via ‘phone, as happened in the past.